The Help Desk Market
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Help Desk is essentially a central location in an organization where incoming callers can go to receive problem resolution
and/or basic knowledge base related information about the company’s products and/or services. Help desks can be small
or large depending on the organization and can also be used solely for internal purposes. The basic function of a help desk
is to be able to quickly and efficiently provide accurate problem resolution. In some businesses the help desk solution is
comprised of many headset wearing agents who have a constant flow of inbound call traffic. Upon receiving a call, which could
be pre-qualified before getting to the agent, the agent receives a "pop" on the local PC terminal. This information pertaining
to the incoming caller can help the agent with any previous history the caller may have. Similarly during the call, the agent
can record all the details of the account. Help desk applications also provide powerful tools for managing data and generating
reports, and can even employ skill based decision making algorithms for problem solving.
Help Desks are operated by telecommunications, software/hardware,
technology companies, and any oreganization that needs to provide some form of technical support to their internal/external
customers.
There are 2 types of Help Desks ; Technical Support Help Desks and Internal Corporate
Help Desks.RSA Teleservices gives you access to both Help Desk Markets. Whether you are targeting the Tech Support markets
or the Internal Corporate Help Desk, we have a Help Desk Market database that will help you fill your target key comapnies,
top decision makers and help you fill your sales pipeline.
Technical
Support Help Desk Call Center ( TSHDCC )
The Help Desk Call Center Database provides you the contacts in technology
corporations who have technical support centers and/or can outsource the help desk Level 1,2 or 3 functions. The database
has companies in the software, hardware, Internet (ISPs),wireless and telecommunications industry. Some of
the companies in the database are in the financial, telecommunications verticals but operate a technical help desk to
support internal users. The database has 4000 contacts and is complete with company name, address, websites, company
contacts, operational contacts with phone numbers and personal emails of c-level and v-level executives.
Internal Corporate Help Desk Call Center Database (ICHDCCD)
The Internal
Corporate Help Desk Call Center Database provides you the contacts in corporations who have internal help desks
and/or can outsource the help desk function. The database has companies in diverse vericals, having one point
in common, and that is having internal help desks that support primarily internal users. The database has 2500
contacts and is complete with company name, address, websites, company contacts, operational contacts with phone numbers
and personal emails of c-level and v-level executives.
